Last Updated: July 8, 2023

This Returns & Exchanges Policy applies to all purchases made through the website (“Website”), operated by Mencode (“we,” “us,” or “our”). Please read this policy carefully before making a purchase.


You have 30 days from the date you received your items to make a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To initiate a return, please contact us at We will provide instructions on how to proceed with the return.

Shipping for Returns

Unless the item is defective or damaged, the customer is responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at

Changes to this Policy

We may update our Returns & Exchanges Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “last updated” date.

Contact Us

If you have any questions or comments about our Returns & Exchanges Policy, please contact us at

This policy has been prepared using the best SEO and readability practices to ensure it’s easy to understand and accessible to all users.

By making a purchase on our Website, you agree to this Returns & Exchanges Policy. If you do not agree to this policy, please do not make a purchase on our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

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